Associate Marketing Operations Manager

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

As a Associate Marketing Operations Manager, you’ll play a critical role in executing and managing mobile offers that reach millions of users through the app. You’ll work closely with cross-functional teams—to ensure campaigns are launched flawlessly while also identifying ways to enhance processes for even greater efficiency.

This position combines your love for execution work, quick thinking under pressure during fire drills, and strategic insights to help evolve offer strategies by demographic. It’s an opportunity to make a measurable impact in the ever-evolving digital marketing space.

You’re someone who thrives on understanding both the “why” and the “how” behind processes and campaigns. Passionate about mobile technology and digital marketing, you are self-motivated, resourceful, and detail-oriented. You excel at troubleshooting and problem-solving while maintaining clear and effective communication with stakeholders.

WHAT YOU WILL BRING TO THE ORGANIZATION

In this role, you’ll work collaboratively with other teams to ensure the success of mobile campaigns by managing the entire lifecycle, optimizing processes, and ensuring learnings are implemented for continuous improvement.

• Conduct campaign operations tasks for mobile app/offers product and digital content
• Execute and manage mobile offer campaigns, ensuring seamless deployments.
• Build, test, and launch creative assets for mobile offers.
• Implement and verify tracking elements to monitor campaign performance.
• Develop, document, and refine processes for campaign operations to ensure efficiency.
• Proactively identify areas for improvement and implement solutions to enhance execution workflows.
• Partner with cross-functional teams (Account, Product, Analytics) to align on offer strategies and campaign goals.
• Support efforts to evolve offer strategies by minor demographic targeting initiatives.
• Review campaign performance reports and address delivery issues promptly.
• Collaborate with cross functional teams on problem solving related to campaign performance in a timely manner
• Create, develop and maintain campaign ops processes, standard methodologies, and training documentation

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• At least 1-2 years of experience in a digital ad operations, mobile campaign management or digital content management role
• In-depth hands-on working experience within a content management system
• Passion for mobile and the digital industry with interest in how things work
• Exceptional trouble-shooting and creative problem solving to meet high performance demands
• Self-motivated and proactive with superior organization skills and stellar attention to detail
• Strong relationship building skills with a high degree of professionalism
• Excellent written and oral communications skills
• A commitment to exceptional service and delivery
• Shown ability to meet or exceed bold deadlines while overseeing and prioritizing a high volume of projects simultaneously
• Ability to quickly adapt and evolve with new technology & tools
• Experience working & communicating effectively with cross-functional departments; sales, marketing, product and creative
• We are seeking candidates located in Chicago or within commuting distance

Starting salary between $50,000-$55,000

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.

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