Internal Communications Manager

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

We are looking for a highly skilled and strategic communicator to support our Shared Services (HR, IT, Finance) teams in delivering clear, concise, and engaging communication to internal stakeholders. This role will focus on communicating key initiatives, updates, and changes related to shared service functions to ensure alignment, enhance service delivery, and foster collaboration across the organization.

JOB SCOPE & RESPONSIBILITIES

• Develop and execute communication plans for shared services changes, including process updates, system implementations, and policy changes.
• Work closely with department heads and shared services leaders to align communication efforts with business priorities.
• Research, create, and implement internal communications strategies and technologies to reach our audience.
• Maintain sections of the intranet, ensuring content is up to date and user-friendly.
• Lead communications workstream from strategy to implementation for employee impacting projects (project management experience a plus).
• Manage multiple projects and stakeholders to ensure aligned approach.
• Write articles, scripts, talking points, FAQs, speeches, and more.
• Produce and send a weekly employee newsletter.
• Create, update, and refine intranet content calendar and execute yearly content strategy.
• Regularly report on communication outcomes to senior management and adjust strategies as needed.
• Measure and report content effectiveness metrics to internal stakeholders and continually monitor, analyze, and refine messaging to maximize impact.
• Organize activities and events that help to share knowledge in a global, hybrid work environment, including supporting quarterly in-person and virtual global town hall meetings.
• Ensure communications have our consistent tms voice and style.

SKILLS/KNOWLEDGE/EXPERIENCE:  

• 4+ years in a corporate communications or similar environment, with internal communications experience a plus.
• Bachelor’s degree in communications or a related field (Journalism, Marketing Communication, Public Relations, or related field and/or related work experience in Communications and Change Management)
• Excellent interpersonal and collaboration skills to work across multiple teams and departments.
• Be a strong, natural writer, able to draft accurate and engaging copy at pace and in plain English
• Have experience of using intranet content management systems and mass email delivery platforms
• Bring fresh, innovative thinking and communications processes to improve employee engagement
• Have excellent attention to detail
• The ability to and passion for thinking and communicating clearly and concisely
• Have experience working in a global or matrixed organization
• Show flexibility, adaptability, and resourcefulness
• Have a positive, can-do attitude