Marketing Operations Manager

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

 Hey YOU! Are you a self-motivated, solution-oriented, resourceful individual looking to make a significant impact on a major brand? Join our dynamic team as an Associate Marketing Operations Manager!   

 We are seeking someone with great energy, excitement to learn and grow new skillsets, and a passion for driving success through our people, processes, and technology. You will join as an integral part of our team by executing and managing our digital campaign projects and processes that further our brand and elevate our ways of working for content operations management.  

This individual will work closely with cross-functional teams including, but not limited to Account, Creative Production, Data Management and Project Management. 

WHAT YOU WILL BRING TO THE ORGANIZATION

• Create, execute, and deliver weekly digital campaign projects by working with tools and technology and defined internal team processes 
• Support cross-functional collaboration by actively participating in the integration of new tools and processes by leveraging your enthusiasm and knowledge to contribute to team success 
• Lead in the delivery of content from test environments to production, ensuring attention to detail for seamless execution 
• Handle tasks for digital content, including organizing and maintaining creative assets, executing and managing campaign metadata, and implementing and verifying tracking elements 
• Own active campaign work from kickoff to completion, ensuring all requirements are handled and executed flawlessly 
• Regularly review past campaign launches to identify and implement necessary process improvements 
• Establish clear communication channels across internal departments, as well as externally with the clients, working closely with the Account management team 
• Lead the evaluation, implementation, and management of marketing technology to keep us ahead of the curve 

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor’s degree in marketing, technology, business or a related field is preferred 
• 2-3 years of experience in digital content management/maintenance, digital ad ops, or technology operations is preferred 
• Familiarity with project/task management tools such as JIRA, Airtable, Smartsheets, Figma, etc. is a plus 
• Familiarity with various CMS systems is a plus 
• Demonstrated hands-on experience within the digital space (content and creative elements) and web-based content management systems  
• Exposure to working with multiple internal teams, as well as vendor and client environments 
• Previous experience with Marketing Operations, digital retail, or product development Is a plus, but not required 
• Ability to collaborate with Product managers, Product owners, and developers/engineers in an agile environment 
• Experience with testing and rolling out new functionality within QA/UAT testing/staging  environments 
• Ability to meet or exceed aggressive deadlines and manage and prioritize a high volume of projects simultaneously  Quick adaptability and openness to evolving with new technology and tools  
• Demonstrates self-motivation, proactiveness with strong organizational skills with a meticulous attention to detail 
• Willingness to develop skills in relationship building with clients and co-workers; demonstrating diplomacy, strategic thinking, and clear communication 
• Effective written and oral skills 
• We are seeking candidates located in Chicago or within commuting distance 

Starting salary between $65,000-$75,000

 

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.

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