Quality Assurance & SWA Coordinator
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
Position: Quality Assurance & SWA Coordinator
Division: Product Supply Chain
Location: Hong Kong
Reporting Relationship: QA & SWA Coordination Lead, UK
Job Summary:
1. Assist in communication with testing labs to determine test protocol, Follow up on quality issues, e.g., Intervention test failure, customer complaint, etc.
2. Assist in conducting factory audit and actively work with suppliers to ensure that factories and manufacturing processes are in line with TMS and client’s protocol requirements and suitable to make product that meet quality and safety requirements.
3. Assist in ensuring new suppliers meet the social compliance requirement and qualification, including document review & evaluation audit when required.
4. Follow-up on the implementation of the suppliers’ social compliance improvement plan and verify the effectiveness of the improvement actions.
Job Relationships
Associated Business Units – Product Supply Chain team, client-facing (marketing) team
External – Manufacturing Vendors, Supplier, Testing Labs, Third-party inspection agencies, Subcontract Manufacturers, Raw Material Suppliers
Job Responsibilities
• Work with internal team, manufacturers & testing labs to confirm testing requirement for each project
• Follow up on quality and safety issues found before or during inspection and Feasibility/Intervention testing at factory level.
• Execute the necessary study or testing as required
• Support and follow up on TMS quality and safety initiatives.
• Engage in quality and safety review meeting, provide comments, and take appropriate actions.
• Monitor factories activities/conditions regarding any issues (or potential issues) which affect quality, safety, or TMS/Client reputation and expectation.
• Support in working with gate-keeper, new & existing manufacturers to meet social compliance standard.
• Pre-audit & pre-inspection factory visit.
Qualifications/Experience
• Quality & safety assurance or social compliance experience in toys, premiums or consumer products.
• A minimum of 2 years of working experience in product development / inspection / audit in the consumer product manufacturing industry
• Proven ability and experience working with manufacturers in China and/or Asia
• Familiar of toys & premiums’ manufacturing processes and materials will be an asset
Education
• Diploma in engineering /supply chain, or relevant scientific/technical discipline
Job Knowledge/Skills
• Knowledge of toys, premium manufacturing process.
• Good command in written and spoken English and local language
• Good oral and written communication skill.
• Some knowledge in social compliance
• Knowledge in international Toys Safety Standards
• Knowledge in Quality Management System
• Proficient in MS Office Application (Word, Excel, Outlook, etc.)
Other Requirements
• Able and willing to travel as required.